Manage Issues

• The "Dashboard" instantly provides you a visual representation of the current state of your projects, issues. The "Dashboard" is a panel to which you can add any number of "Summary Reports" (custom charts - pie / bar). (eg: report on all Issues by Priority)
• A "Summary Report" shows you current distribution (of issues) based on your defined parameters.
• Create and track issues.
• Assign built-in or custom values for issue status, priority, complexity.
• Assign Project/Module for the issue.
• Optionally enter a preferred closing date.
• View the complete history of a issue.
• Maintain "related issues" for any issue.
• Enter steps to reproduce the issue.
• Add any document references.
• Select the "Testing environment". (A "Testing environment" represents the harware/software configuration under which the issue is encountered. A tester may setup multiple Testing environments and also set the default. When this tester enters a issue, the default Testing environment is automatically selected. This ensures maximum hardware/software configuration information is available while solving the issue.)
• Reassign all Issues assigned to a user to another user at one go.
• Create any type of Custom parameters to define a issue (see "Customize" section below).
• Update multiple issues simultaneously (Bulk Update) (Every parameter, including custom parameters, is "updatable" in bulk update).

Dash board (Enterprise2.4 or later)

• The "Dashboard" instantly provides you a visual representation of the current state of your projects, issues. The "Dashboard" is a panel to which you can add any number of "Summary Reports" (custom charts - pie / bar). (eg: report on all Issues by Priority)
• A "Summary Report" shows you current distribution (of issues) based on your defined parameters.

Customize

yKAP allows exhaustive customization. For example:

• Define custom values for "Stock" fields such as Status, Priority, Complexity.
• Define custom values for "Stock" fields such as Issue Type/Cause.
• Define a "Default Issue view" (the issue-list that is displayed when you login).
• Set number of issues to be displayed-per-page.
• Define rules for Email Alerts.
• Define almost any type of custom parameters for issues. The types that you can define are: Numeric, Short Text, Long Text, Free Text, Percentage, Date, User "Lookup" (combo - eg: "Approved By" ), System lookups (you can use almost all existing system lookup data - such as Module, Test Environment, Country, Role, etc - to define your custom lookup), Custom lookups (define your own custom combos).
• Define Parent-Child relationships for your custom lookups (combos).
• Define Display colors for lookup data (enterprise2.4 or later).
• Define validation rules for your custom data - eg: Specify a minimum / maximum value for a numeric field, character length for a short text field, etc.
• Personalize all issues related screens - Group fields together, order the fields, etc.
• Numerous other possibilities...

Security

• yKAP implements "role-based" security, allowing administrators excellent control over user access to data. Apart from pre-defined roles, administrators can define custom roles specifying access permissions(read/write/delete) for these roles. (This is a standard feature)
• Define Role based field level access constraints - eg: Allow a Role to view a field but deny "update" permission.

Look-up Issue

• Use yKAP exhaustive issues search to easily find issues.
• Some of the search parameters for search are "Created-by / Updated-by", issue title/description text, issue status/priority/complexity/type/cause, project/module, etc.
• Entered Issues are completely searchable by any custom parameters.
• Save the Search parameters as a "Named search". A "Named Search" remembers the search parameters, saving you time for repetitive searches with same (or similar parameters).
• Create "Public Named Searches" that can be shared with multiple users. A "Public Named Search" can be communicated easily to other users saving time.
• Apart from Private and Public Named Searches also define Group Level and Org Level Named Searches.

Attachments

• Add as many File attachments to your issue as you want.

Save Issue(s)

• Save issues in any of these formats: PDF, RTF, XLS, HTML, Text.

Email Alerts

• Use the "Send Email Alert" feature to send email notifications.
• Define rules for Email Alerts.

Print Issue(s)

• Use the "Print" feature to preview and print one issue at a time or the entire list of currently selected issues.
• Choose from pre-built print design templates or create your own.

Analysis

• yKAP lets you perform extensive analysis (current and trends) of your data with exceptional ease - without any programming. For example:
• Find out the average time taken to "close" a issue. - Find out under which software/hardware configuration your product has most issues.
• Compare the number of issues that were due to a particular cause (for example - developer error) this year as to last year.
• Numerous other analysis possibilities...